Terms & Conditions

Effective Date: April 1, 2026
Last Updated: April 9, 2026

Welcome to westernsteelwire.com, the official website of Western Steel & Wire Inc. ("WSW," "we," "us," or "our"). By accessing or using our website, services, AI chat assistant, or any communication channels, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

1. Use of Website

You may use this website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website or its systems
• Use automated tools, bots, or scrapers to access or collect data from the website without our written consent
• Interfere with the proper functioning of the website
• Submit false, misleading, or fraudulent information through any form or communication channel

2. Products and Services

All product descriptions, specifications, and pricing on this website are for informational purposes only and are subject to change without notice. Product images are representative and actual products may vary. Quotes provided through our contact form, AI chat assistant, or sales team are valid for 30 days unless otherwise specified.

We reserve the right to refuse or cancel any order at our discretion. All sales are subject to our standard terms of sale, which will be provided with your order confirmation.

3. AI Chat Assistant

Our website features an AI-powered chat assistant ("Nataly") to help answer questions about our products and services. By using the AI chat assistant, you acknowledge that:

• Responses are generated by artificial intelligence and may not always be accurate or complete
• The AI assistant provides general information and does not constitute a binding offer, quote, or contract
• For official quotes and orders, please contact our sales team directly
• Chat conversations may be recorded, encrypted, and stored to improve our service and for customer support purposes
• Personal information provided during chat is handled according to our Privacy Policy

4. SMS/Text Messaging Terms

By opting in to receive SMS/text messages from Western Steel & Wire, you agree to the following:

• Consent: You consent to receive SMS messages from Western Steel & Wire at the phone number you provide. Consent is not a condition of purchase.
• Message Types: Messages may include responses to inquiries, order confirmations, shipping notifications, and customer service updates.
• Frequency: Message frequency varies based on your interactions.
• Costs: Standard message and data rates may apply. Check with your carrier for details.
• Opt-Out: Reply STOP to any message to unsubscribe. You will receive a one-time confirmation of your opt-out.
• Help: Reply HELP for assistance, or contact sales@westernsteelwire.com or call 866-905-3198.
• Supported Carriers: T-Mobile, Verizon, AT&T, and other major US carriers. Carriers are not liable for delayed or undelivered messages.
• No Sharing: We will not share your phone number or SMS opt-in information with third parties for marketing purposes.

5. Intellectual Property

All content on this website, including text, images, logos, graphics, videos, and software, is the property of Western Steel & Wire Inc. or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our written permission.

"Western Steel & Wire" and the WSW logo are trademarks of Western Steel & Wire Inc.

6. Limitation of Liability

To the fullest extent permitted by law, Western Steel & Wire Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website, products, or services. Our total liability for any claim shall not exceed the amount you paid for the specific product or service giving rise to the claim.

This website and its content are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

7. Indemnification

You agree to indemnify and hold harmless Western Steel & Wire Inc., its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the website or violation of these Terms & Conditions.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Amazon, Walmart, YouTube). These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content or practices of any third-party website.

9. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these terms shall be resolved in the courts located in San Francisco County, California.

10. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of the website after changes are posted constitutes your acceptance of the revised terms.

11. Contact Us

If you have questions about these Terms & Conditions, please contact us: